daveguarino.substack.com/p/a-broken-snap-call-center-gets-comeuppance/comment/59532784
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Anne Konarski on Dave Guarino's Occasional Newsletter
The QC and specifically the error rate measure is such a nonsensical data point. Shouldn't we figure out what changes in procedure improve any error? And as a side note, I thought CAPERS tracked cases that were incorrectly deemed ineligible and why? Either way, there'd be a lot more accuracy if there were less irrelevant procedures. It's almost as if there's a whole viewpoint that we should make it hard to get and maintain the benefits so it motivates you to change your behavior. Because poverty is a personal choice. /S
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Anne Konarski on Dave Guarino's Occasional Newsletter
The QC and specifically the error rate measure is such a nonsensical data point. Shouldn't we figure out what changes in procedure improve any error? And as a side note, I thought CAPERS tracked cases that were incorrectly deemed ineligible and why? Either way, there'd be a lot more accuracy if there were less irrelevant procedures. It's almost as if there's a whole viewpoint that we should make it hard to get and maintain the benefits so it motivates you to change your behavior. Because poverty is a personal choice. /S
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https://daveguarino.substack.com/p/a-broken-snap-call-center-gets-comeuppance/comment/59532784Anne Konarski on Dave Guarino's Occasional Newsletter
The QC and specifically the error rate measure is such a nonsensical data point. Shouldn't we figure out what changes in procedure improve any error? And as a side note, I thought CAPERS tracked cases that were incorrectly deemed ineligible and why? Either way, there'd be a lot more accuracy if there were less irrelevant procedures. It's almost as if there's a whole viewpoint that we should make it hard to get and maintain the benefits so it motivates you to change your behavior. Because poverty is a personal choice. /S
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16- titleComments - A broken SNAP call center gets comeuppance from the courts
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