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https://www.cmswire.com/customer-experience/chat-bots-are-cool-but-will-they-replace-humans
Chat Bots Are Cool, But Will They Replace Humans?
Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, Amazon, etc.
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Chat Bots Are Cool, But Will They Replace Humans?
https://www.cmswire.com/customer-experience/chat-bots-are-cool-but-will-they-replace-humans
Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, Amazon, etc.
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Chat Bots Are Cool, But Will They Replace Humans?
Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, Amazon, etc.
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Links
116- http://blogs.forrester.com/diane_clarkson/10-04-06-do_your_customers_want_telephone_you_service
- http://cdn.zendesk.com/resources/whitepapers/Omnichannel-Customer-Service-Gap.pdf
- http://newsroom.fb.com/news/2016/04/messenger-platform-at-f8
- http://techcrunch.com/2015/09/29/forget-apps-now-the-bots-take-over
- http://thecxreport.genesys.com/2016/05/10/siri-alexa-etc-virtual-assistants-offer-imperfect-cx-theyre-learning