How Regal AI Is Reinventing B2B Customer Service with Alex Levin

Listen to this episode from Your Brand Amplified on Spotify. Alex Levin, CEO and co-founder of Regal AI, is leading a bold transformation in the customer service industry through the use of advanced AI agents. Drawing from his experience, Levin recognized the inefficiencies and frustrations within traditional contact centers—long hold times, poor automation, and impersonal service. Regal AI was born out of this need to create more responsive, intelligent, and customer-friendly solutions. By designing AI agents that are always available, contextually aware, and capable of real-time personalization, Regal is redefining how businesses connect with their customers across voice, text, and email. Levin envisions a future where AI handles up to 90% of customer interactions, particularly in enterprise settings. He champions a voice-first, omnichannel strategy that makes support faster, more emotional, and more effective. Grounded in pragmatic execution, Regal focuses on building reliable systems with clear frameworks, not flashy prototypes. Levin also emphasizes the importance of ethical AI design, urging regulation in B2B communications and encouraging small businesses to document their processes before jumping into AI adoption. If you're ready to modernize your customer experience with AI that truly works, explore how Regal AI can help your business build smarter, more scalable support systems. Learn more about their enterprise-ready solutions and request a demo at Regal AI. We’re happy you’re here! Like the pod? Visit our website! Start your trial on Simplified. We’re happy you’re here! Like the pod?Visit our website!For the accessible version of the podcast, go to our Ziotag gallery.