EP 30: The Power of AI Segmentation: Reduce Churn & Skyrocket Sales in Email & SMS Marketing

Listen to this episode from Send It! on Spotify. What if you could stop blasting your whole list and start predicting exactly who is ready to buy, what message will convert them, and when to hit send?In this episode of Send It!, we’re joined by Nathan Snell—$6.9B IPO founder and CEO of Raleon—to break down how AI is reinventing email and SMS segmentation. He explains how AI digests raw customer data to build high-performing segments, replaces outdated RFM scores with predictive models, and identifies VIPs before they churn (or ghosters before you waste another discount).EP 30: The Power of AI Segmentation: Reduce Churn & Skyrocket in Email & SMS MarketingHere's what we're diving into:- The difference between human-led vs machine-led RFM scores- How to separate hot leads from time-wasters- Identifying high-value customers before they churn- Raleon’s new “Vibe Marketing” feature that mimics your brand tone- What AI can’t automate—and where humans still need to step in- A realistic Day 1 to Day 30 roadmap for brands without data teamsThank you our friends at Omnisend, Raleon and eCom Email Certified for sponsoring the podcast!Omnisend is an all in one eCommerce email and SMS marketing automation platform that enables marketers to engage customers and drive sales through personalized experiences. https://eemtrk.com/omnisend-senditRaleon is your AI-powered retention team—built to help Shopify brands increase LTV and save hours every week. From segmentation to campaign planning, Raleon automates the grind so you can focus on strategy that scales. https://eemtrk.com/sendit-raleoneCom Email Certified is a hands-on, results-driven program with a step-by-step guide to mastering retention marketing and driving serious results. Access over 25 hours of learnings and become a certified email & SMS marketer. https://eemtrk.com/eec-senditJoin our community of 320+ Retention marketers! https://eemtrk.com/eecc-sendit______00:00 Introduction and Challenges in eCommerce Marketing02:28 Guest Introduction: Nathan Snell07:38 The Role of AI in eCommerce Marketing10:50 Community Invitation and Benefits11:59 Advanced AI Segmentation Techniques16:30 The Value of VIP Segments and Customer Retention19:23 Focusing on Non-Purchasers and Prospects23:35 Exploring Discount Strategies26:10 Introduction to Vibe Marketing30:14 AI's Role in Marketing36:48 The Future of AI in Marketing______Enjoying the pod? Subscribe to The eCom Email Marketer Newsletter for your weekly dose of retention strategy, actionable insights, & exclusive industry news! http://ecomemailmarketer.com/______Follow Jimmy & Chase on social!Follow Jimmy Kim at: https://x.com/yojimmykimhttps://www.linkedin.com/in/yojimmykim/https://www.instagram.com/yojimmykim/https://www.tiktok.com/@yojimmykim Follow Chase Dimond at: https://x.com/ecomchasedimondhttps://www.linkedin.com/in/chasedimond/https://www.instagram.com/chasehunterdimond/https://www.tiktok.com/@chasehunterdimondContact us at [email protected] for sponsorships, appearance requests, interviews, or general information!