178. Maja Voje - GTM strategist and Best Selling Author - Why Every New Product (Especially AI) Needs an ECP Strategy!

Listen to this episode from The SaaSiest Podcast on Spotify. In this episode, we sit down with GTM strategist and best-selling author Maja Voje to dive deep into the concept of the Early Customer Profile (ECP) - and why it’s more important than ever in the AI era. Maja explains what defines an ECP, where to find them, how to speak their language, and how to avoid the most common mistakes when launching new (especially AI-driven) products. We explore how to validate willingness to pay, protect yourself from underpricing, and structure a GTM team for success. This episode is a must-listen for anyone launching new products or features - whether you're an early-stage startup or an established company entering new territory. Here are some of the questions we addressed with Maja: What is an Early Customer Profile (ECP) and how does it differ from an Ideal Customer Profile (ICP)? Where and how can you find your ECPs - especially in AI-related markets? How should you message and sell to early adopters who are skeptical or risk-sensitive? How do you validate willingness to pay before fully launching a product? What pricing models work best in early-stage AI product launches - and how do you avoid underpricing? What are the most common GTM pitfalls when launching new products or features? Who should be on your internal "launch squad" to successfully bring a new AI product to market? Tune in and find out how you can successfully launch your new AI feature set.